Reliance Complaint not resolved for 100Days.
COmplaint not resolved 100days,bill piling up for no service provided
for starting my small business I applied for two fixed land line connections from reliance on 30 dec 2011 through a sales executive who came to my house to collect the application form.
I have applied for two landline connections with monthly rental of 130rs and gave him two cheques of rs300/-Each for the two connections.
I received a mail from reliance stating that they have received my application and the installation will be done in 5 days.The mail contained all the detail which I gave in the application form such as my contact number address etc, but the plan detail they have mentioned was wfl299cs.Assuming that they have given a 299rs plan instead of the 130rs plan that I had applied for, I mailed back to the same team to rectify the mistake.They replied me saying that they will correct it.
I received a mail from the billing department stating that I need to pay 272rs for each connection. Same day I have send them a mail saying that my monthly plan is 130rs/Month.
the billing team replied to my complaint saying that they have charged me on a pro rata basis from 03-01-2012 to 26-01-2012 based on my monthly plan wfl299cs.And they also stated in the mail that there was no request for plan migration.Same day I have send them all correspondences I had with them for their reference to find out whether I have brought the issues to their notice on time.No replies from reliance since then.
since there was no response from reliance customer service or billing team, I have forwarded all the mails cascaded as a single mail to them again and I had sent a copy to the nodal officer also.Its now 40 days since then, there is not even a single acknowledgement mail or call that I have received from them.
both the phones are suspended and the consolidated bill for two land lines with not even one outgoing call made for three months is 1856.64rs
since it was all for my business start up,I have printed my letter heads, and brochures,leaflets etc with these land line numbers on them. I have travelled to ap,tamil nadu,kerala and all of karnataka with these brochures for marketing my new business.I have not given any other contact numbers in the brochures other than the landline number.By the time I came back after the business promotions,I could find that the landlines are dead.My family members DID not notice that because I took those phones only for incoming calls from clients and nobody tried to use it for making any outgoing calls.All my printing expenses,travel expenses and most importantly the time that went by has all gone in vain just because of reliance's poor service.
Needless to say that the mental discomfort any common man will undergo in this kind of a situation cannot be measured.
I really expect justice in this regard,nobody should ever have to face a situation like this.All the hard work that I have put in has gone in vain, now ILL have to start it allover again.Its a dream that went for a toss.
Kindly guide me in this regards.Thanking you,
avinash V,avinu009@yahoo.Com mob -8431390990